Communication begins the moment you enter a room . . . before you utter a word. What are your “get-ups,” grooming and “get-alongs” announcing when you walk in? * Do you want to be there? * Are you confident? * Are you outward focused or are you self-centered? No need to answer . . . […]
Communication Cadavers
The words were carefully chosen. You spoke them warmly. Yet your colleague misinterpreted the message. Why? Check the pulse of your communication . . . It may be a cadaver. In a prior post, we discussed Dr. Albert Mehrabian‘s findings that in face-to-face conversation the emotional or attitudinal message perceived is 7% words, 38% tone […]
Technological Communication Should Never Replace Face Time!
Technology has given us the “luxury” (or curse) of 24-7 accessibility. Unfortunately, this has not improved our communication; technology has worsened it. We too often”hide” behind technology by habitually texting and e-mailing. While those modes of communication are not bad per se, our misuse thereof gets problematic. I have fallen off my technologic bicycle more […]
We Must EQ the Tone of our Communication
My mother used to warn, “‘It’s not what you said; it’s how you said it!” My wife echoes the admonition to this day. (I remain a student of communication.) Ironically, I understand how my mother and wife feel. People have spoken to me with a boombox bass or an about-to-throw-a-piston-rod treble, their volume pushing woofers […]
Jargon is Bargain-Basement Communication
Few would debate that sales and other business endeavors boil down to relationships, which are built with healthy communication. We’ve been “communicating” since birth, right? Yet it is as though we loiter beneath the Tower of Babel at times. Why? – Because we too often take communication for granted. We get lazy. Effective communication is […]
